Case · Healthcare

Psychiatric Practice (Orange County)

Strategic Sync··5 min read
Outcome
62%
Reduction in front-desk call volume
Stack
FreeSWITCH, OpenAI Realtime, HIPAA-compliant routing
Date
March 2026

Front-desk staff at the practice were spending most of their day answering the same five questions: "Do you take my insurance?" "Are you accepting new patients?" "How long is the waitlist?" "What's your address?" "Can I get an appointment this week?"

The AI receptionist handles those five before any human picks up. Real intake is routed to live staff. PHI is never spoken back to the caller.

Body to be expanded by Chad before launch. Placeholder content.