Family Dental Practice, Orange County

A front-desk computer at a dental practice got hit with malware that locked files and threw scary pop-ups demanding payment. The office was dead in the water with a waiting room full of patients.

We isolated the infected machine, removed the malware, and recovered the files without paying anyone anything. The office was back to checking in patients the same afternoon.

Then we fixed the real problem: there was no backup. We set up automated daily backups and endpoint protection so the next infection is a non-event, not an emergency.

Representative job. Customer details anonymized for privacy.